About Us

Why Pinnacle Community Association Management?

Pinnacle Community Association Management is a locally owned provider of comprehensive community association management services that are focused on small to medium sized Homeowners and Condominium Associations. We believe that management services for this specialized market is often forgotten by many larger management companies, who cater their services to developer-controlled mega communities.

For Pinnacle, Your Home IS Our Business! Our approach is straightforward:

  1. Custom tailor our management program to fit the articulated and anticipated needs of each community we serve. The primary vehicle for achieving this is open and candid communication from both parties and a dedication to continuous improvement by Pinnacle. We’ve found many other companies try to wedge a prospective community client into their program, no matter how they fit.
  2. Be your Community Association Management experts. Our broad business experience spans 125 years of combined management experience and nearly 80 years of Association experience. Our small staff boasts PCAM, AMS and CMCA certified managers. Additionally, our VP of Finance and Certified Public Accountant (CPA), Rick Fathauer, represents expertise in the accounting discipline, including financial review, reconciliation and association tax preparation / filing. Your Community Association is a business, at its heart. Place your trust in Pinnacle’s group of owner practitioners who have a demonstrated history of excellent business acumen and operations management. 
  3. Use our broad-based business and Community Association experience to reference the best network of experts across all service disciplines an Association may need. Our nearly 80 years of Association experience has allowed us to build extensive ties to service providers that support HOAs and Condo Associations throughout the area. When we don’t have the answer to a question or need support with a complex problem or project, we turn to our experts, and we support them in kind.

As part of our every community we manage, Pinnacle implements technology systems that ensure your owners have access to their Association records and community information with ease, using a laptop, tablet or smartphone.

Our goal is more than to simply manage your community: it is to become your trusted partner in the operation of your community. We look forward to working with you and developing a management program for your community

The Pinnacle Story: Our History

Pinnacle Community Association Management, locally owned and operated, is a distinguished provider of customized Community Association Management services.

Based in Sarasota and with a history that spans over 15 years, our vision is simple: offer focused and customized management services at a fair and competitive cost, while employing the best Community Association Managers the market has to offer.

Early in 2017, Jason and Heather Hamilton created the framework for Pinnacle and in November, acquired York Association Management. A small boutique management company, York had served associations in Sarasota since 2002. Inspired to create an Association Management company with a focused, problem solving approach, the
Hamilton’s approached a well-known, local leader of quality, personalized management services in Sarasota to learn more about his business in early 2018, Mr. Jim Markel.

As the owner of Markel Management of Sarasota, Mr. Markel’s well-respected management company focused on a typically overlooked and underserviced market: small to medium sized Homeowner and Condo Associations. Discussing the company’s growth and success, it was evident that Markel Management shared the same values as Pinnacle, including: local focus, taking care of communities as if they were our own and taking care of its employees. With so many value based similarities, Mr. Markel agreed that Pinnacle would acquire Markel Management in June 2018.

An active part of the Pinnacle team, former owner Jim Markel is a respected member of the Community Association Management community, achieving the coveted Professional Community Association Manager (PCAM) designation. Mr. Markel is an integral piece in Pinnacle’s growth as a Licensed Community Association Manager and Senior Advisor.

By combining the resources of each firm, along with the collective knowledge and expertise of the management staff, Pinnacle has been able to provide a wide and growing array of services while, continuing to provide outstanding client support.

Pinnacle Community Association Management is proud to be locally owned and operated. With so many large management companies entering the market and headquartered outside of our area, we understand the importance of being local.

Local Means

Ownership and Executive Management

Heather Hamilton headshot



Heather Hamilton joined Pinnacle Community Association Management at its start as its focal Community Association Manager.

Jason Hamilton headshot



Mr. Hamilton started Pinnacle Community Association Management in 2017, after 25 years in a very employee centric service industry.

Rick Fathauer head shot


vice president,

Rick joined Pinnacle Community Association Management in July 2018 as a partner, shortly after the company’s acquisition of Markel Management.

Craig Smith of Pinnacle Cam


vice president,

Craig became a part of Pinnacle Community Association Management in October 2018. In April 2019, Mr. Smith was promoted to Vice President, Customer

Community Management Team

Jim Markel, Sr advisor


Senior. Advisor, PCAM, CMCA, CRS

Jim joined our staff as a Senior Advisor and Community Association Manager, where he continues to serve our customers with the dedicated professionalism for which he is renowned.

With nearly 20 years of experience in the Community Association Management field, Ginny brings a wealth of knowledge and expertise to our customers that extends from the front office to the board room.

Joe DeShane, CAM



A graduate of the University of Maine with a bachelor’s degree in communications, Joe brings over 20 years of customer service, budgeting and quality assurance experience to his position on our staff..


Accounting supervisor

A veteran accountant with more than 15 years of experience serving the property management industry.

Robin Estep


Office Manager & Assistant CAM

Robin brings the friendly demeanor, professional background and precise organizational skills it takes to keep our office running smoothly. 


Assistant CAM

Susan is bringing that same drive,  attention to detail and enthusiasm for unparalleled customer service to Pinnacle’s valued clients.

Richard Baird, Maintenance Supervisor


maintenance supervisor

Richard holds value in clear effective communication and getting things done through hard work. It is these traits that will make him a valuable asset to the Pinnacle team.